Privacy Policy

Effective November 11, 2026

Painter Growth OS, also called the Den, is run by Painter Growth Ventures Ltd. (“Painter Growth,” “we,” “us”) of Saskatoon, Saskatchewan. It is a private business dashboard for painting contractors who work with Painter Growth coaching, hosted at my.paintergrowth.com. This policy explains what we collect, why, who we share it with, and the choices you have. We do not sell your data.

Everyone who uses the Den accepts The Den Terms of Use Agreement when they first sign in. The agreement has the full terms, and this policy forms part of it. You can read the version you accepted in the Den under Settings → Privacy.

Who this covers

This policy applies to owners, their invited team members, and Painter Growth staff who use the app. It covers the data you enter, the accounts you choose to connect, and the coaching data Painter Growth maintains about your engagement.

What we collect

• Account & business details — your name, email, company name, phone, address, team members, and the goals, plans and business information you enter.
• Coaching data — recordings, transcripts, summaries, commitments and notes from your Painter Growth coaching calls, which are recorded and transcribed through Grain.
• Voice and recordings — what you say to the Den’s voice coach, and meeting recordings you add to the Den, which we turn into text.
• Texts and calls with Lionel — if you turn on Text & call Lionel, your mobile number, the texts you exchange with him, and the transcripts of your calls with him.
• Financial data — if you use Ironbooks, summary figures from your books such as revenue booked, cash, margin and receivables. If you upload a QuickBooks export to your budget, the accounts and transactions in that file.
• Google account data — if you connect Google Calendar, see the dedicated section below.
• Usage data — logs of how the app is accessed and used, needed to operate, secure and improve the service.

Please don’t put sensitive personal information in the Den, such as card or bank account numbers, government ID numbers or health information. It isn’t built for that.

Google user data

Connecting Google Calendar is optional and powers our “Time” feature. When you connect it, we request the calendar.events scope and your basic profile email. Specifically:

• We read your calendar events (titles, times, descriptions) to analyze how your week is spent and coach your time against the ideal week for your stage.
• We create or update calendar events only when you explicitly approve a suggested focus block — and you can move or delete it anytime.
• We use your Google account email only to identify which calendar you connected and match it to your team.

We do not read, send, or modify your Gmail; we never email anyone on your behalf; and we never post or share your calendar with anyone outside your own company workspace.

How we use your data

• Deliver the features you use — dashboards, coaching, training, time analysis, budgets and brand audits.
• Generate AI insights, recommendations and tasks tailored to your business.
• Operate, secure, support, and improve the service and our coaching.
• Build industry benchmarks from data that has been stripped of anything identifying you or your business and combined with other customers’ data. A benchmark is never drawn from fewer than 20 businesses, and we never try to work out who is behind pooled data.

AI processing

Many features use AI to transcribe, summarize and analyze your data and produce recommendations. These companies do that work for us:

• Anthropic (Claude) — recommendations, tasks and SOPs, summaries, plan versus actual, the assistant, the voice coach’s answers, and live web search for brand audits.
• ElevenLabs — turning speech into text, the voice coach’s voice, and narrating trainings.
• Grain — recording and transcribing coaching calls and summarizing them. Grain uses OpenAI for its summaries.

Anthropic does not use your data to train its models, and Grain says the same of OpenAI. Where any of these companies offers a setting that stops it training on customer data, we use it. We may use your data to improve the Den’s AI in two ways only: for your own business, so its results fit you better, or after it has been stripped of anything identifying you or anyone else and combined with other customers’ data.

Texts and calls from Lionel

If you turn on Text & call Lionel (Settings → Text & call Lionel), Lionel, the Den’s AI coach, texts and calls you from his own number about your business in the Den: replies to your texts, things you ask him to do and check, questions that need your OK, and your coaching session when you ask for it. He only answers the mobile number on your login.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop his texts, START to get them again, and HELP for help. You can also switch the line off in the Den.
• Turning it on is never a condition of buying anything from us.
• Mobile carriers are not liable for delayed or undelivered messages.
• By calling Lionel or answering his call, you agree to the call being transcribed. Our voice provider, ElevenLabs, may also record it.

We do not share, sell, rent or trade your mobile number or your texting opt-in data and consent with any third party or affiliate, Ironbooks included, for marketing or promotional purposes. The service providers that deliver Lionel’s texts and calls for us (Twilio and ElevenLabs) receive them only to do that. The other sharing in this policy excludes texting opt-in data and consent; it is never shared with any third party.

How we share data

We do not sell your data or use it for anyone’s targeted advertising. We share it only as follows.

• Your workspace and your coach — your company’s data is visible to the people you invite to your workspace, and to your Painter Growth coach and the staff supporting you.
• Service providers who run the product for us, limited to that purpose: Supabase (database & sign-in), Vercel (hosting), Anthropic, ElevenLabs and Grain (AI, above), Google (calendar, when connected), Twilio (sign-in codes, and Lionel’s texts and calls), Stripe (billing) and Resend (email).
• Ironbooks Financial Ltd., our sister company:
  • — as a service provider that helps run and support the Den, and to build pooled, de-identified benchmarks and improve AI on the same terms as above;
  • — if you use Ironbooks, your books show in the Den, and your plan and goals go to Ironbooks so its reports line up with them;
  • — your business contact details and profile (never your mobile number or texting consent), so Ironbooks can tell you about its bookkeeping and financial services, unless you turn that off.
• Pooled benchmarks — de-identified, combined data as described above, which we may share or publish.
• When the law requires it — and we’ll tell you first where we’re allowed to.

Your data may be stored and processed in Canada, the United States and other countries where these providers operate.

Your choices

• Ironbooks switches — in the Den under Settings → Privacy, you can stop sharing financial data between Ironbooks and the Den (the account owner decides this one) and stop Ironbooks contacting you. Either takes effect within ten business days, and usually at once.
• Lionel’s texts and calls — reply STOP to any of his texts, or switch the line off under Settings → Text & call Lionel.
• Disconnect anytime — remove a connected calendar from within the app; we stop accessing it and delete cached data for it.
• Revoke Google access directly at myaccount.google.com/permissions.
• Access, correction and deletion — email us to see, correct or delete your personal information.

How long we keep it

We keep your data while your account is active. When it closes, you have 30 days to ask for a copy, and we delete or de-identify your data within 90 days after that. We may keep pooled, de-identified data, copies in backups until they are overwritten, what the law or our tax and accounting records require, and coaching records your coaching agreement lets us keep.

Security

Data is encrypted in transit. Sensitive credentials (such as Google tokens) are stored server-side and are never exposed to your browser or other companies. Access is restricted to your own workspace and your coach. If someone gets into your data without permission, we’ll tell you without delay.

Contact

Questions or requests? Email privacy@paintergrowth.com. We follow Canada’s Personal Information Protection and Electronic Documents Act and other privacy laws that apply.